International Consumer Protection Agencies Will Share Intelligence About Business Practices

On June 30, 2017, the Federal Trade Commission (“FTC”) announced that the International Consumer Protection and Enforcement Network (“ICPEN”)—an international network of more than 60 consumer protection agencies—updated its website.  Although seemingly minor, this update represents ICPEN’s continued efforts to coordinate resolution of international consumer protection issues.

For consumers, the ICPEN website is both informative and action-based.  It now includes information about international scams, safe online shopping, and how to file a complaint in cross-border disputes, among other things.  ICPEN’s complaint site—www.econsumer.gov—is available in eight languages (English, French, German, Japanese, Korean, Polish, Spanish, and Turkish).  For ICPEN (and the FTC), the website is a mechanism by which global consumer protection agencies can securely communicate about emerging fraudulent activities and share intelligence.

For the advertising industry, this announcement serves as a reminder that consumers are protected globally and that the FTC is tapped into a network of international enforcement agencies that are policing deceptive and unfair business practices.  As enforcement agencies bolster their resources, the need for global compliance with advertising and marketing laws similarly increases.

Compliance with COPPA: So easy, even a kid can do it

The Federal Trade Commission has published a new guide that seeks to make compliance with the Children’s Online Privacy Protection Act (COPPA) as easy as 1, 2, 3, 4, 5, 6. Drawing from its detailed FAQs, the FTC has developed an even more stream-lined, six-step DIY instruction manual designed for busy businesses that want a basic compliance document that can help them pinpoint areas in their data management flow that might require additional attention.

The FTC’s Six-Step Compliance Plan for Your Business describes in some detail:

  1. How to determine if your company is operating a website or online service that collects personal information from kids under 13;
  2. Whether your company has effectively posted an appropriate privacy policy;
  3. Whether your company is appropriately notifying parents directly before collecting personal information from kids under 13;
  4. How to obtain “verifiable parental consent” before collecting personal information from kids under 13;
  5. Whether your company has a system in place to honor parents’ ongoing rights with respect to the personal information collected from kids under 13; and
  6. Whether your company has implemented reasonable procedures to protect the security of kids’ personal information.

As an added bonus, the FTC has also fleshed out in a useful chart how a company can comply with the enumerated exceptions that permit a company to collect some personal information from a child under 13 with less than full-blown “verifiable parental consent.”

It is worth noting, as was identified by other commenters, that in this document, the FTC specifically calls out the applicability of COPPA in the context of “connected toys or other Internet of Things devices.” This has not been highlighted previously in the COPPA FAQs, although toys that learn, collect, and possibly share a child’s voice, photos, or other personal information are an area of high interest at the FTC.

There is interest also on Capitol Hill (at least from the Democrats) in ensuring that the FTC adequately polices this growing segment of the Internet of Things. Public interest groups have also been actively urging the Commission to be vigilant when it comes to connected toys and devices directed to children. There’s no question the Internet of Things will take center stage in the coming months at the FTC, and connected toys are in the spotlight. The Commission’s new compliance guide will be a useful tool as companies face this scrutiny.

 

 

 

 

Bob Marley’s Estate Wins $2.4 Million in Trademark Lawsuit

A federal district court ruled last week that Fifty-Six Hope Road Music Ltd. and Hope Road Merchandising, LLC, companies controlled by family members of late musician Bob Marley (collectively the “Marley Companies”), will receive $2.4 million in damages for trademark infringement from Jammin Java Corp., a California-based coffee company founded by one of Marley’s sons.

According to the complaint, Jammin Java failed to pay royalties to the Marley Companies for Jammin Java’s Marley-branded coffee, and continued to use certain trademarks after its license with the Marley Companies ended.

Jammin Java did not dispute that it was liable for infringement. Instead, the company argued it did not make profits from coffee sales after the licenses were terminated beyond its own costs and expenses, and thus the damages should be $0. The district court granted summary judgment in favor of the Marley Companies, concluding that Jammin Java could not prove its operating expenses offset profits from the unauthorized sales of Marley-branded coffee.

Takeaway:  Companies engaging in co-promotion agreements or other branded licenses should carefully plan to wind down use of third party content shortly before the agreements terminate or expire. Any use beyond the license term can result in significant damages.

 

 

 

 

 

Caffeine Crash: Court Denies Class Certification for Consumers Contesting Caffeine Content

A United States district court recently tossed a certification bid by a putative class of consumers who alleged that popular energy-shot, 5-Hour Energy, deceptively marketed its effectiveness.

The action arises out of what appears to be a unique take on a traditional “slack fill” claim—that is, a case where the core allegation is that a company’s container deceives consumers about the volume of that container’s contents. In this action, plaintiffs relied on an expert who concluded, despite the bottle’s name, that a bottle of 5-Hour Energy in fact only provides 3.7 minutes of caloric energy.  Based on the expert’s opinion, the plaintiffs argued that 5-Hour Energy was 98.7% deceptively “under filled.”

The court, however, was not persuaded. Rather, the court concluded that the plaintiffs failed to satisfy the requirements for certifying a class action for a variety of reasons, core among them: the lack of common evidence supporting common consumer behavior about the representation made by the product’s name (i.e., five hours of energy).

TAKEAWAY:  Although the court’s decision puts to rest nearly six years of litigation brought by a putative class of consumers from six states, it is a reminder that “slack fill” actions can come in all shapes and sizes.  Advertisers must remember that their products’ containers and any representations thereon will be treated as advertisements and, thus, must be truthful and not deceptive.

 

Customers Sue Darden Restaurants Over Information on Receipts

A class action lawsuit was recently filed against Darden Restaurants, Inc. (“Darden”), alleging that Darden violated the Fair and Accurate Credit Transactions Act (“FACTA”).

Specifically, the plaintiffs alleged that Darden, which includes Olive Garden among its restaurant chains, violated FACTA by printing the full expiration date on credit card receipts, allowing potential identity thieves to readily discern whether the card is still active and narrow their focus to more viable targets. Plaintiffs alleged they suffered actual harm by asserting that they are now “burdened with elevated risks of identity theft” and because a “portion of the sale from the credit or debit transaction is intended to protect consumer data.” The plaintiffs are seeking statutory damages and injunctive relief.

Among other requirements, FACTA prohibits businesses from printing more than five digits of a customer’s card number or the card expiration date on any receipt provided to the cardholder at the point of sale or transaction.

The lawsuit in Florida federal court follows an earlier 2007 lawsuit brought against the company in Illinois.

Takeaway: Identity theft is a serious issue affecting both consumers and businesses. Plaintiffs are still taking advantage of FACTA claims, and businesses should be proactive in their compliance efforts in order to avoid costly litigation.

 

Advertiser Fined By FCC For Use Of Emergency Tones in Football Ads

The FCC entered into a settlement late last month with TEGNA, Inc. (“TEGNA”) for $55,000. The case erupted after TEGNA used Emergency Alert System (“EAS”) tones in its television ad promoting the Jacksonville Jaguars NFL team.  The advertisement at issue opened with EAS tones along with sounds of gusting winds and thunder claps, and aired four times over three days prior to being pulled.

The EAS is a national public warning system used to deliver emergency information to targeted areas. According to the FCC, it enforces laws prohibiting use of the tones except in emergency situations or authorized tests in order to preserve the effectiveness of these emergency tones, and avoid the risk of desensitizing the public.

Takeaway: In addition to complying with truth in advertising laws, advertisers may be subject to the purview of the FCC.  Advertisers should take caution when using sounds or symbols that are typically associated with emergency situations.

 

 

SCOTUS Strikes Down Ban on Disparaging Trademarks

Earlier this week, a unanimous but fractured Supreme Court ruled that a controversial provision in the Lanham Act prohibiting the registration of trademarks that disparage “persons, living or dead, institutions, beliefs, or national symbols” violates the First Amendment. This decision may be most remembered for the impact it may have on the NFL’s Washington Redskins, who have been fighting disparagement clause claims against the organization’s valuable trademarks.  However, First Amendment practitioners may long remember this decision for the Court’s powerful language affirming a “bedrock” First Amendment principle: “Speech may not be banned on the ground that it expresses ideas that offend.”

This case arose out of a trademark application filed by Simon Tam, the lead singer of “The Slants,” an Asian-American dance rock group that seeks to “reclaim” and “take ownership” over Asian ethnic stereotypes. The United States Patent and Trademark Office (“USPTO”) denied Tam’s application under the Lanham Act’s disparagement clause, finding that a “substantial composite of persons . . . find the [band’s name] offensive.” After exhausting his administrative remedies, Tam took the USPTO to federal court, eventually landing before an en banc panel of the United States Court of Appeals for the Federal Circuit.  The Federal Circuit reversed decades of precedent interpreting the disparagement clause, holding that the Lanham Act’s prohibition on disparaging trademarks facially violated the First Amendment’s Free Speech Clause.  The USPTO appealed.

Writing for the Court, Justice Alito was unanimously joined by his colleagues in affirming the judgment of the Federal Circuit. The Court also unanimously agreed that registration of a trademark does not convert the mark from private speech into government speech, rejecting an argument by the USPTO that would have subjected trademark regulations to lesser First Amendment scrutiny.  The remainder of Justice Alito’s opinion rejected various USPTO arguments, reasoning that (1) granting federal trademark was not akin to subsidizing speech, (2) the clause was not protected from harsher First Amendment scrutiny as a “government program,” and (3) trademark registration standards could not be regulated as commercial speech. From this analysis, Justice Alito concluded that the disparagement clause was unconstitutional.  Only three justices – Chief Justice Roberts, Justice Breyer, and Justice Thomas – joined Justice Alito in these remaining sections, limiting their precedential value.

Justice Kennedy filed a concurring opinion – joined by Justices Ginsberg, Sotomayor, and Kagan – arguing that the Court should have invalidated the disparagement clause based upon the First Amendment’s protections against viewpoint discrimination. Justice Gorsuch did not take part in this decision.

Takeaway: This decision ensures that entities seeking to promote or protect their brand through the benefits of obtaining a federal trademark will not be turned away on the basis that their proposed trademark is socially controversial.  While certain key issues raised by this case are left undecided due to the four-four split in the Court’s reasoning, the Court’s unanimous agreement in the outcome and support for the First Amendment should provide a measure of comfort for those in the advertising industry who seek to break through every day noise with socially provocative material.

 

 

Vermont Legislature Passes Fantasy Sports Bill

In a move to become the latest state to regulate daily fantasy sports (“DFS”), the Vermont Legislature has passed a bill defining fantasy sports games and directing the state attorney general and governor’s office to develop a registration fee and tax system for fantasy sports operators and players in the state. Additionally, the bill bars DFS operators, employees and their relatives from participating in such contests and also places restrictions on professional athletes. Finally, the bill regulates DFS advertising depicting minors and children and mandates that contest participants be at least 18 years of age.

Approximately 80,000 residents in Vermont currently participate in DFS contests—a number expected to increase as these contests grow in popularity not only in Vermont but throughout the country. If the bill is signed by the Governor, Vermont will become the 10th state in the nation to develop a legal framework for DFS and the 3rd state in 2017 to have done so.

TAKEAWAY: Daily fantasy sports continue to grow in popularity and state authorities and regulators are and will continue to find ways to remain on top of this growth. Advertisers who market or otherwise engage with fantasy sports should keep an eye on new regulations, including special requirements impacting the advertising of fantasy sports.

Consumer Protection Class Action Lawsuit Over “Free” Candy Crush Plays Will Proceed

A class action lawsuit against the developer of Candy Crush will continue in Illinois federal court. According to the complaint, Candy Crush, a popular mobile game, entices users into sharing the game with Facebook friends in exchange for free “lives” (or plays) only to have those lives promptly deleted.  The plaintiffs allege that the lives are valued at $0.20 each.  The court rejected Candy Crush’s argument that failing to receive free lives does not constitute an “injury in fact,” and permitted breach of contract, unjust enrichment and state consumer protection claims to proceed.  The plaintiff will, however, need to identify individuals who’ve lost free lives outside of Illinois in order for claims under any other state’s consumer protection laws to proceed.  The Court dismissed the remaining claims under the Computer Fraud and Abuse Act and the Illinois Consumer Fraud and Deceptive Business Practices Act.

Takeaway: Companies that offer virtual items, plays, currency, skins, or other digital benefits to game players should pay special attention to this case, as it may suggest that game publishers are required to provide such items (even those with a nominal value) to players in the future.

 

We’ll Always Have…

Paris Cannes

Next week, the advertising industry gathers in Cannes, France for its annual awards celebration. In addition to the much coveted Lion statuette, countless leaders in the industry will be on hand for networking, speeches, and partying.  And there will be the usual dose of celebrities as well.  Amid all this revelry will be conversations about cutting edge issues, including media transparency.  I’m privileged to participate in a panel on Monday hosted by International Advertising Association and moderated by Carla Michelotti, entitled “Presumed Innocent: Finding Clarity in Transparency”.  With Carla leading the discussion, Emmanuelle Rivet, Cross-Industries Technology Practice Leader at PwC, and I will explore the murky world of media and production transparency.

Before I take flight to France, let me recap some important points worth considering as we imbibe on a few glasses of rosé, the apparent official beverage of Cannes. Readers may also find my last blog – [Happy] Anniversary – on what’s happened in the last year of interest as well.

The Schizophrenia of Principals and Agents

Much has been written about the legal status of media buying agencies. Are they buying media as agents for a disclosed principal (the brand) or are they buying media as principals and reselling time and space to their brand customers.  My response?  When it comes to transparency, it doesn’t matter if agencies are acting as principals or agents.  The issue is one of transparency, not legal status.  A principal in a transaction can be as transparent as an agent if a contract dictates it.  So let’s stop wasting time using an agency status as a principal transaction as an excuse to reject transparency.

That said, there is a legal difference between agents and principals that brands need to understand. An agent owes a fiduciary duty to act in the best interests of its principal, e.g., a brand, and to account for all monies entrusted to the agent, including any “hidden” compensation.  An agent also vouches for the performance of suppliers it selects to deliver on promises it makes to the brand.  In the media world, the media agency is the expert and gate keeper.  Who they pick in the supply chain, unless contractually disclaimed, is their responsibility.

On the other hand, a principal reselling goods or services to its customers has no fiduciary duty and is free to act in its own best interests and not necessarily act in a manner that is best for its customer.

There is another important side to principal status as well. When a principal sells goods or services, it is liable for the performance of those goods and services and component parts and sub-contractors in the supply chain.  Absent an agreement with a customer that disclaims liability for components or sub-contractors, a principal remains responsible.  For example, if I were injured in a car accident caused by a defective airbag sourced by the manufacturer from a third party, that does not excuse the manufacturer from liability to me.  The manufacturer cannot defend a claim by telling me my problem is with its supplier, not them.  That doesn’t work.  Thus, in a principal transaction with a media buying agency, a brand has every right, absent a contractual provision to the contrary, to expect the agency to take full responsibility for supply chain fraud, bots, viewability, measurement, and placement on websites that undermine brand safety.  So if agencies want to resell media as a principal, let’s dispense with protestations about being responsible for everyone in the supply chain.

Next up is risk in the context of media buying as a principal.  To understand it, I asked an economist for a definition of risk:

“At-Risk Basis” means Agency’s payment or commitment to pay for goods or services using Agency Assets.  “Agency Assets” means cash, proceeds from credit facilities, or other forms of assets that are not co-mingled with assets that are not the property of Agency or are dependent upon subsequent payments by Advertisers whereby the history of non-collectible accounts receivables from such Advertisers provides the upper limit of “At-Risk Basis” of Agency.

Put another way, without true skin in the game, a media buying agency is not a legitimate principal. Thus when an agency buys space and time relying on guaranteed future payments from its brand clients, where is the risk? How is principal status justified where no true risk exists?

Don’t get me wrong. There is nothing illegal about non-transparent behavior as long as a brand agrees to it or is fully aware it is happening and fails to object.  But where a brand has not agreed or is not aware of the schemes, there may well be a breach of the agent/principal relationship and, perhaps, the contract between the agency and the brand.

It’s Not Just About Media

Since last year’s detonation of the bombshells in the K2 Intelligence report, the debate on transparency has expanded. Published and anticipated reports on transparency and potential losses to brands now include digital analytics and production.

Digital Analytics – Brands Can Have All the Ones and Zeros They Want

Supply chain credibility problems in the digital arena have plagued brands for years without a meaningful solution. Non-human traffic, reporting discrepancies via walled gardens, audits,  alarmingly high waterfall effects on investments, and brand safety concerns are just a few.

Amid this confusion, much can be learned from two recent ANA reports – Programmatic: Seeing Through the Financial Fog and Bot Baseline 2016-2017 Fraud in Digital Advertising. The programmatic study led by Ad/Fin, Ebiquity, the ANA and the ACA is an investigation of transparency in the buy side (DSP) ecosystem. It proves the proposition that the DSP-side of digital transactions can be entirely transparent.  The often heard excuses of confidentiality and ownership of data, among others, are hollow when juxtaposed against the investigation’s results. In that regard, I encourage readers of the report to ask themselves why agency holding company trading desks refused to participate.  The second report is the ANA sponsored study conducted by WhiteOps outlining what more media buyers and brands can do to address bot fraud.   While progress has been made in the last few years, much more needs to be done.

Production – Bidding Déjà vu

A commercial routinely costs hundreds of thousands of dollars to produce. According to a soon to be released ANA report, transparency behind production may be overdue.  To a degree, the current debate harkens back to 2002 when some advertising executives were sent to federal prison for production bid rigging.  Did that incarceration put an end to the practice?  The Antitrust Division of the Department of Justice may believe the answer is “no” and has an active investigation centered on production bid rigging. Watch the press for developments.

In recent years, agency holding companies have also consolidated production and formed subsidiaries that produce commercials and provide other post production work for their clients. One proposition supporting this consolidation is possible savings over what independent production and post production companies charge.  That may be a good thing but whether that is true or false, before brands move their production work to holding company subsidiaries, they may want to ask themselves (1) whether they are comfortable adding production to the services menu of the oligopoly that manages more than 80% of global media buying dollars, and (2) how they insure that the comparative costs and any savings are transparent.

What Lies Ahead

Like it or not, greater transparency in brand/agency relations is here to stay. Agencies can no longer avoid greater scrutiny.  Assuming ANA reports on media, programmatic, and production are accurate, brands and agencies have questions that need to be answered and systemic changes that need to be made.

How all this will eventually be resolved is a matter of speculation.

Let’s talk about it in Cannes!

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